Originally posted by Big Bear:You are making this whole thing sound like the car breaks down on a Monday and Amsoil and Ford resolved this Lightening Quick and you get the car back on Friday, give me a break.
It depends a lot on Ford. How long it takes them to do failure analysis and prove the oil failed. Once AMSOIL gets this in writing, they can authorize repairs on your car. They can later get reimbursed from Ford. Ford could also step and authorize repairs and get reimbursed from AMSOIL if they value you as a customer.
I hope we are on the same page that this process will take sometime, so now you say it depends on Ford, sorry I am not buddies with Mr. Ford, the CEO of the Company, so the Tech Guy in a sense is correct in that it will take sometime to get everything resolved, what is the time limit on something like this getting resolved, I do not have to show any proof, you are the Amsoil Salesman, not me, show us a case where everything was smooth sailing with an Amsoil Warranty Claim.
You are really sugar coating things here, that's why I like talking with the Amsoil Tech Guy, becuase at least I will be getting closer to the truth with him.