Nothing can turn me off of a product or a service more than dealers with arrogant attitude can do. That is probably the main reason why I prefer to shop for oil at places where I can examine and compare data printed on the side of bottles from different manufacturers before I decide which one to buy. Avon-type resale of goods simply doesn’t interest me. We live in capitalism, which means growth, quality, expanding markets, and profits. Therefore, IMO, statements implying that a company doesn’t want to expand its market because of its steadfast loyalty to its small business dealers is a hogwash.